Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information

• Contact Information: Name, address, email address, phone number
• Service Information: Details about your home or business premises, service preferences, access information for scheduled cleanings
• Payment Information: Credit card details, bank account information, billing address
• Account Information: Username and password if you create an account on our website

Non-Personal Information

• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, clickstream data
• Technical Data: IP address, browser type and version, device type, operating system, and other technical identifiers
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies

2. How We Collect Information

We collect information through various methods:

• Direct Interactions: When you fill out forms on our website, correspond with us by email, phone, or otherwise, subscribe to our newsletter, or request services
• Automated Technologies: When you navigate our website, we may automatically collect technical data using cookies, server logs, and similar technologies
• Third-Party Sources: We may receive information from third-party service providers, such as payment processors or marketing partners

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, personalizing, and improving our services
• Processing service requests and payment transactions
• Sending service confirmations and updates
• Communicating with you about promotions, special offers, and other marketing information
• Administering contests, surveys, and other promotional activities
• Responding to your inquiries and providing customer support
• Monitoring and analyzing usage patterns and trends
• Enhancing the security of our website and services
• Complying with legal obligations

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, customer service, and marketing assistance
• Business Partners: Companies we collaborate with to offer joint promotions or services
• Legal Requirements: When required by law or in response to legal processes, such as court orders or subpoenas
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets
• With Your Consent: In other cases where we have your explicit consent

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and deliver a better, more personalized service.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website traffic
• Functionality Cookies: Enable the website to remember your preferences and customize your experience
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Regular data backups

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We determine the appropriate retention period based on:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data and whether we can achieve those purposes through other means
• Legal, regulatory, tax, accounting, or other requirements

When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request limitation of processing of your personal information
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing of your personal information
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Nippon FreshCare. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any websites you visit.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. By using our website or services, you consent to the transfer of your information to countries outside your country of residence, including and other countries where we operate.

When we transfer your personal information internationally, we take appropriate measures to ensure that your information receives an adequate level of protection in the countries to which it is transferred.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.