Terms and Conditions

1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms constitute a legally binding agreement between you and Nippon FreshCare Ltd.

2. Service Description

Nippon FreshCare provides professional cleaning services for residential and commercial properties, including but not limited to:

• Regular cleaning services
• Deep cleaning services
• Disinfection services
• Specialized surface care
• Commercial cleaning

The specific services to be provided will be detailed in a service agreement, quote, or booking confirmation between you and Nippon FreshCare.

3. Service Bookings and Appointments

3.1 Booking Process

You may request our services through our website, by phone, or by email. All bookings are subject to availability and acceptance by Nippon FreshCare.

3.2 Service Confirmation

A booking is considered confirmed when:

• You receive a written confirmation from us (via email or text)
• Any required deposit or advance payment has been processed
• We have confirmed the date and time of the service

3.3 Accuracy of Information

You are responsible for providing accurate information regarding your cleaning needs, property details, access instructions, and contact information. Inaccurate information may result in service delays, additional charges, or inability to provide the requested services.

4. Pricing and Payment

4.1 Service Rates

Our service rates are based on the type of service, property size, condition, and specific requirements. Rates may be charged as a flat fee or hourly rate, as specified in your service agreement or quote.

4.2 Price Changes

We reserve the right to modify our prices at any time. Any price changes will be communicated to existing customers before their next scheduled service.

4.3 Payment Terms

Payment is due:

• For one-time services: At the time of booking or upon completion of service, as specified
• For recurring services: In advance of each service or according to the payment schedule in your service agreement

We accept payment by credit card, bank transfer, and other methods specified on our website or in your service agreement.

4.4 Late Payments

Late payments may result in service suspension and late fees. For recurring services, payment is required at least 24 hours before the scheduled service date, unless otherwise specified in your service agreement.

5. Cancellations and Rescheduling

5.1 Client Cancellation Policy

If you need to cancel or reschedule a confirmed appointment, the following terms apply:

• More than 48 hours' notice: No cancellation fee
• 24-48 hours' notice: 50% of the service fee may be charged
• Less than 24 hours' notice: Full service fee may be charged

5.2 Nippon FreshCare Cancellation Policy

We reserve the right to cancel or reschedule services due to unforeseen circumstances, including but not limited to staff illness, adverse weather conditions, or emergencies. In such cases:

• We will notify you as soon as possible
• We will reschedule your service at the earliest convenient time
• If rescheduling is not possible, any prepaid amounts for that specific service will be refunded

5.3 No-Access Policy

If our cleaning team cannot access your property at the scheduled time due to reasons not attributable to us (such as incorrect address, locked doors, or no one available to provide access), the following applies:

• The service will be considered completed
• Full payment will still be required
• Rescheduling will be treated as a new service booking

6. Service Execution and Standards

6.1 Service Hours

Our standard service hours are Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 3:00 PM. Services outside these hours may be available by special arrangement and may incur additional charges.

6.2 Quality Standards

We are committed to providing high-quality cleaning services. All our staff are professionally trained and follow established cleaning protocols. If you are not satisfied with any aspect of our service, please refer to our Satisfaction Guarantee in Section 7.

6.3 Client Responsibilities

To facilitate effective cleaning services, you are responsible for:

• Providing reasonable access to all areas requiring cleaning
• Securing valuables and fragile items
• Notifying us of any special instructions, concerns, or areas requiring particular attention
• Ensuring electrical outlets are working for our equipment
• Providing water access for cleaning purposes
• Restraining pets during the cleaning process, if applicable

6.4 Items Outside Our Scope

Unless specifically arranged and agreed upon, our cleaning staff will not:

• Clean areas with hazardous materials or biological hazards
• Move extremely heavy furniture or appliances
• Clean the exterior of buildings above ground level
• Clean antiques or other items requiring specialized care
• Perform maintenance or repair tasks
• Dispose of large amounts of trash or items requiring special disposal

7. Satisfaction Guarantee

7.1 Quality Assurance

If you are not satisfied with our cleaning services, please notify us within 24 hours of service completion. We will arrange to re-clean any areas of concern at no additional cost, subject to the following conditions:

• The issue relates to areas within the agreed scope of work
• The property has not been used extensively since the original cleaning
• The complaint is not about issues that were impossible to resolve during the original cleaning (such as permanent stains or damage)

7.2 Claim Process

To make a claim under our satisfaction guarantee:

1. Contact us within 24 hours of service completion
2. Provide specific details of the areas requiring attention
3. Allow our team reasonable access to address the concerns

8. Liability and Insurance

8.1 Insurance Coverage

Nippon FreshCare maintains comprehensive liability insurance to cover potential damages that may occur during our cleaning services. However, our liability is subject to the limitations outlined below.

8.2 Damage Claims

In the event of damage allegedly caused by our cleaning staff:

• You must report the damage within 24 hours of service completion
• The damage must be documented with photographs and a detailed description
• We reserve the right to inspect the damage before approving any claim
• Pre-existing damage or wear and tear is not covered

8.3 Limitation of Liability

Our liability is limited to the cost of repair or replacement of damaged items, not exceeding the amount paid for the specific cleaning service during which the damage occurred. We are not liable for:

• Indirect, consequential, or incidental damages
• Damage due to pre-existing conditions (such as loose tiles, fittings, or fixtures)
• Normal wear and tear
• Damage to items that were not properly secured or protected
• Loss of items not directly attributed to theft by our staff

9. Confidentiality

We respect the privacy and confidentiality of our clients. Our staff are trained to maintain strict confidentiality regarding any personal or business information they may encounter while providing services. For full details on how we handle your information, please refer to our Privacy Policy.

10. Term and Termination

10.1 Term of Agreement

For one-time services, these Terms and Conditions apply from the time of booking until the completion of the service. For recurring services, the agreement continues until terminated by either party.

10.2 Termination by Client

You may terminate recurring services by providing written notice at least 7 days before your next scheduled service. Any prepaid amounts for services not yet rendered will be refunded, except for non-refundable deposits or other amounts specified in your service agreement.

10.3 Termination by Nippon FreshCare

We reserve the right to terminate services at our discretion, including but not limited to situations where:

• Payment is consistently late or disputed
• The working environment is unsafe or hostile
• The scope of work has significantly changed from the original agreement
• The client has repeatedly violated these Terms and Conditions

11. Website Use

11.1 Acceptable Use

When using our website, you agree not to:

• Use it for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Transmit any viruses, malware, or other malicious code
• Collect user information without consent
• Impersonate another person or entity
• Post defamatory, obscene, or offensive content

11.2 Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Nippon FreshCare or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified terms. We will notify recurring clients of material changes to these terms via email.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of . Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts in , Japan.

Before filing any legal proceedings, both parties agree to attempt to resolve any disputes through good-faith negotiation. If the dispute cannot be resolved through negotiation, either party may initiate legal proceedings.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms and Conditions due to events beyond their reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, riots, strikes, power failures, and acts of God.